The City of Lake Worth Beach invites qualified individuals to apply for the position of Parking – Customer Service Rep – FT.

This is a Full-Time, Non-Exempt position based on a 40-hour work week with an hourly pay range of $18.4111 - $23.3870. This position is part of the Public Employees Union (PEU) collective bargaining agreement. The individual in this position will work at the Casino Beach Complex located at 10 South Ocean Blvd, Lake Worth Beach, FL 33460.

In addition, this position offers:

• Vacation and Sick Leave Accruals
• 13 Paid Holidays
• 3 Floating Holidays
• City of Lake Worth Beach Medical Benefits that include Life Insurance, Dental and Vision coverage
• Retirement Plan

JOB SUMMARY:

Under general supervision, responsible for handling customer parking questions, payments, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one stop resolution.

ESSENTIAL FUNCTIONS:

• Receives inquiries from customers, contractors, and other city departments by telephone, email, fax, or in person.
• Answers customer requests or inquiries concerning services, products, billing, and equipment.
• Verifies customer account and active services using various databases and software applications.
• Researches customer account information to explain services, charges, and adjustments.
• Logs customer complaints, creates service requests, and route to the appropriate personnel and or department(s).
• Receive parking payments through mail and in person and post to proper account. Balance at end of day.
• Assist customers in establishing new parking services. Also assist with closing or transferring accounts.
• Collect money for new services and deposits.
• Maintains and files generated service requests.
• Works Special Events as necessary
• The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position.

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty and possess a positive, professional demeanor.

• Knowledge of good customer relations practices.
• Knowledge of standard office procedures.
• Knowledge of electric and water utility.
• Ability to handle conflict.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and uncertain situations.
• Skill in decision making using independent judgment.
• Skill in use of variety of office machines and computer equipment.
• Ability to work with frequent interruptions and changes in priorities.
• Maintain a positive and professional demeanor.
• Ability to train others.
• Ability to establish and maintain effective communication and working relationships with city employees and the public.
• Excellent communication skills.
• Ability/willingness to create and support a safe work environment.
• Performs other duties within the Customer Service Division as may be assigned.
• Advanced Microsoft Office skills.
• Data entry/ 10 key.

EDUCATION AND EXPERIENCE:

Graduation from High School or equivalent, plus (3) years’ experience in a customer service position performing the above skills and knowledge. Bilingual preferred.

All full-time employees are considered critical in response to emergency situations and may be deemed essential as needed depending on the situation.

Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment. Certain positions may be required to attain additional ICS training as needed.

The job description does not constitute an employment agreement between the City of Lake Worth Beach and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The City of Lake Worth Beach is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, this organization provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Applicants for positions with the City of Lake Worth Beach should know and be aware of the following:

Applicants for employment who become candidates for available employment positions should note employment is contingent upon satisfactory completion of all reference checks and pre-employment physical satisfaction. Upon request, information on the nature and scope of an inquiry will be provided under FS 119.

Furthermore, some of the job classifications within the City of Lake Worth Beach workforce are covered by Collective Bargaining Agreements with a union. Consistent with Chapter 447 of the Florida Statutes, a bargaining unit employee has the right to join or not join the union. However, the Union is not obligated to represent a non-member.