This position is primarily centered on Guest Services but may also require cross- training in the science center store and other areas as necessary. The Guest Services Representative reports to the Director of Visitor Services.

Reception & Customer Service

• Cheerfully greet all visitors entering the science center
• Provide enthusiastic and efficient customer service by being knowledgeable of the science center information and policies regarding Admissions, Membership, Donations/Fundraising, Programs, Exhibits, Camps, Special Events, Birthday Parties and Outreach
• Communicate science center rules gently and professionally; remind and enforce as necessary
• Anticipate visitor needs; make proactive suggestions to facilitate a quality science center experience
• Answer phones and route calls
• Watch for and respond to visitors who may need assistance
• Ensure supervisor or manager involvement as needed to resolve situations positively
• Remain welcoming and approachable at all times to visitors, staff and volunteers
• Actively inform and promote memberships on a consistent basis

Cashiering & Administrative

• Open & close assigned register; maintain tidy lobby & desk
• Process point-of-sale transactions; follow safe cash handling procedures
• Close & balance cash drawer at end of day; process daily financial report
• Input membership information in database throughout the day
• Document any database discrepancies and forward to supervisor
• Assist with mailings, data entry and other administrative tasks as assigned

Necessary qualifications & experience

• Experience in a customer service/retail environment preferred (or equivalent)
• Experience with cash-handling preferred (or equivalent)
• Excellent communication skills, both verbal and written, with diverse group of people
• Ability to multi-task & problem-solve
• High attention to detail & follow-through
• Ability to self-manage, and to work both independently and as part of a team
• Strong math & computer skills, including experience with Microsoft Word & Excel; ability to learn additional software programs as needed
• Experience working with children preferred
• Must be able to work weekends and around holidays and school breaks (when science center is open)
• Must maintain professional work standards which include arriving on time, minimal absences, and abiding by dress code

Physical Requirements

• Must be able to stand or sit for long periods of time.
• Ability to assist with tasks that require lifting and bending.
• Ability to make eye contact and smile–repeatedly!
• Must be able to lift at least 50lbs