Related Ross is the brain, heart and soul of downtown West Palm. We are a collaborative force driven by expertise, ingenuity and passion. We pay attention to our tenants and guests in a way that shatters tradition. We understand who they need us to be and where they need us to be, even before they do. Equipped with an ever expanding range of amenities and resources, we strive to help our tenants be productive and happy. Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don’t.

The Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors throughout multiple Related Ross Commercial properties; they set the tone of the experience each customer is going to have as they cross the property’s threshold. The Retail Brand Ambassador post is positioned strategically throughout CityPlace to best serve the customers who visit and experience it.

In addition to setting the tone, brand ambassadors curate experiences for our customers, weaving together meaningful activities based on what they have learned during their interactions with guests. The brand ambassador is responsible for driving foot traffic into our properties, generating interest in our retailers and the product and services they offer, making retailer recommendations and answering general questions about the property, conducting property walks to ensure our standards are maintained throughout the premises at all times, and following up with customers as they conclude their visit.

In addition, this role will also split their time between the Office collection to support our Sponsorship program with food deliveries to tenant floors during lunch hours. Accuracy and efficiency will be paramount for organizing and executing the delivery orders. Additionally, ambassadors should build professional rapport with the tenant office managers to conduct lunch deliveries with polished hospitality.

Service, Sales, and Client Development

• Welcome and greet tenants, guests, visitors, and owners whether in the Office or at CityPlace
• Generate excitement about Related Ross in those who inquire.
• Model brand behaviors for coworkers, guests, and tenants.
• Provide exceptional customer service by anticipating needs and remaining focused on the customer.
• Conduct meaningful conversations to drive business into our Commercial spaces, including but not limited to restaurant reservations/ recommendations, sales conversions, etc.
• Answer questions in story form regarding the buildings, neighborhood, or Related Ross development.
• Develop strong relationships with coworkers, owners, and tenants.
• Provide wayfinding details to guests and visitors.
• Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.
• Develop of book of business.
• Provide reports with anecdotal evidence of conversions.
  
  

Teamwork

• Be aware of the impact of behavior on others.
• Work as a positive team player to surpass individual and group expectations.
• Collaborate with cleaning and maintenance staff to ensure the pristine condition of the property.
• Welcome feedback and adapt behaviors as appropriate.

Operations

• Monitor all spaces for cleanliness and general upkeep.
• Enter work orders that may arise on the spot through our digital platform.
• Uphold security guidelines and collaborate with security to prevent unauthorized entries.
• Participate in customer experience huddles.
• Assist with event execution, partnering with vendor teams as necessary.
• Additional responsibilities as designated by management.

Key Role Skill Set

• Superior intentional observation skills.
• Hosting and anticipating guest and tenant needs.
• Strong memory and/or organizational method for tracking customer preferences and names.
• Self-motivating to incorporate changing priorities.
• Exceptional verbal and written communication skills.
• Impeccable phone etiquette.
• Capacity to adapt and overcome challenging situations.
• Build rapport quickly and effectively with customers and colleagues.
• Strong critical thinking skills, particularly around problem solving.
• Ability to continuously improve and seek growth.
• Juggle technology and interpersonal communication seamlessly.
• Strong sense of professionalism reflected in daily appearance, posture, and preparedness.
• Effectively incorporate coaching feedback.
• Maintain a calm and professional demeanor while under pressure.
  
  

Education And Professional Qualifications

• Possess technological skills to operate Microsoft Office programs and a variety of other platforms.
• Minimum three years in service and/or sales industry preferred.
  
  

Compensation

• $20 / hour
  
  

Schedule

• The general schedule will consist of Monday – Friday with a shift of either 10am – 2pm or 12pm – 4pm for a 20 hour work week. Ambassador may be offered additional hours during the week, as needed, and the additional hours could vary depending on the need.

Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region.

Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related Companies is the most prominent privately-owned real estate firm in the United States with major developments within a premier portfolio valued over $70 billion across Boston, Chicago, San Francisco, LA, Washington DC and London.

Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit. In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business.

Learn more about Related Ross at https://www.relatedross.com/.