The Artisan Home Program Coordinator is a core operational role supporting the delivery and administration of the Artisan Home Membership Program for luxury condominium buyers. This position is designed for a highly capable, operations-minded professional with a proven background in structured program support, documentation control, and executive-level coordination.

Reporting to the Program Administrator, the Program Coordinator ensures that all internal workflows, documentation, scheduling, and program materials are executed accurately, consistently, and to a first-class standard. This is a non-owner-facing role and is critical to maintaining the operational integrity and scalability of the Artisan Home Program. This role supports not only operational execution but also the financial discipline, repeatability, and data integrity required to scale the Artisan Home Program across multiple projects.

The ideal candidate demonstrates maturity, discretion, and precision, and can operate in a high-expectations luxury environment and support complex programs involving multiple stakeholders.

Core Responsibilities:

• Provide structured operational support to the Program Administrator in the execution of the Artisan Home Membership Program.
• Prepare, manage, and maintain all program documentation, including applications, scopes, presentations, agreements, and reference materials.
• Support the preparation and internal delivery of first-class Artisan Home presentations and program materials.
• Maintain strict version control, document accuracy, and timely internal distribution.
• Manage and coordinate internal calendars, meetings, and appointment scheduling related to program operations.
• Track program milestones, deliverables, and deadlines to support timely execution.
• Identify discrepancies, delays, or risks that may impact program revenue timing or execution.
• Coordinate internal reviews, vendor presentations, and leadership briefings as directed.
• Support internal preparation for vendor briefings and experience center activity
• Support consistency between program materials, Buyer Upgrade Amendments, and internal records.
• Maintain highly organized digital filing systems aligned with Artisan Home standards.
• Track intake, organization, and status of proposals, scopes, and supporting documentation.
• Maintain internal dashboards and trackers for program metrics.
• Coordinate internally with construction, design, technology, finance, and outside vendor teams.
• Support cross-functional alignment through clear, concise internal communications.
• Assist in the development, refinement, and maintenance of standard operating procedures, templates, and playbooks for Artisan Home workflows.
• Provide administrative and operational support to senior team members as required.

Required Skills & Competencies:

• Exceptional organizational discipline with advanced attention to detail.
• Proactive, reliable, and execution focused.
• Strong operational mindset with the ability to manage structured workflows.
• Clear, professional written and verbal communication skills.
• Demonstrated sensitivity to quality, branding, and luxury standards.
• High degree of discretion, professionalism, and judgment.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Technical Proficiency:

• Minimum 8-10 years of progressive experience in operations, project administration, or executive support roles. Candidates with less than 10 years of experience must demonstrate exceptional maturity, independent judgment, and prior responsibility for complex, high-expectation programs with financial and executive exposure.
• Experience with scheduling, project tracking, or program management tools preferred.
• Advanced proficiency in Microsoft Office Suite
• Strong comfort with document management systems, shared workspaces, and CRM platforms.
• Experience with the daily use of CRM software and Yardi Experience is highly preferred.

Education & Professional Background:

• Proven ability to manage high-expectation programs, sensitive information, and formal documentation.
• Experience within ultra luxury residential, real estate, construction, design, hospitality, or related services required.
• Degree in Business Administration, Construction Management, Interior Design, Business Management, or related field preferred.
• Demonstrated experience supporting senior administrators, managers, or leadership teams in a structured, professional environment.

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region.

Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related Companies is the most prominent privately-owned real estate firm in the United States with major developments within a premier portfolio valued over $70 billion across Boston, Chicago, San Francisco, LA, Washington DC and London.

Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit. In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business.

Learn more about Related Ross at https://www.relatedross.com/.

We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.

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