Related is seeking a highly experienced and visionary General Manager to join our team! This is an exceptional opportunity to oversee the management and operations of a new 108-unit Luxury Condominium property in West Palm Beach. The successful candidate will possess extensive general management and board experience, along with a proven track record in delivering exceptional service and operational excellence in high-end residential properties.

Responsibilities include:

Leadership and Strategic Planning:

• Provide strategic direction and leadership to the property management team, ensuring alignment with the company's overall goals and objectives.
• Develop and implement comprehensive business plans and operating strategies to maximize the property's financial performance and enhance its market position.
• Collaborate with the executive team and board members to develop and execute long-term strategies that drive growth and profitability.

Property Operations:

• Understand and manage capital and expense budgets, including reporting to senior staff and stakeholder representatives
• Maintain verbal and written communication with stakeholders, vendors and residents (as needed) on issues relating to our management responsibilities, including but not limited to: quality control; vendor contract management; maintenance personnel responsibilities; access control for mechanical equipment rooms and utilities management
• Oversee all construction activities during initial development/lease up of the property and manage building rehabilitations
• During construction and fit-outs, makes recommendations to eliminate potential problems and/or improve building operations
• Develop policies, procedures, and regulations to effectively manage the property, pertaining but not limited to, construction work, tenant alteration process and certificate of insurance requirements
• Develop, implement and assure programs for preventive maintenance
• Assure that all outside vendors are in compliance with the tenets of their contractual agreements for all work performed
• Ensure that each staff member reviews and complies with the procedures outlined in the Emergency Preparedness Manual
• Comprehensive understanding of all facets of accounts payable and account receivable in order to effectively supervise staff responsible for this function

Financial Management:

• Manage the property's financial performance, including budgeting, forecasting, and expense control.
• Monitor and analyze financial statements, identify variances, and implement corrective measures as necessary.
• Negotiate and manage vendor contracts, ensuring cost-effective service delivery while maintaining quality standards.

Operational Management:

• Oversee all aspects of day-to-day operations, including property maintenance, facilities management, security, and tenant services.
• Ensure the property operates at the highest standards of excellence, maintaining a safe, clean, and well-maintained environment.
• Develop and implement policies, procedures, and systems to optimize operational efficiency and ensure compliance with local regulations and building codes.

Tenant and Stakeholder Relations:

• Foster strong relationships with condominium owners, residents, and tenants, addressing their needs and concerns promptly and professionally.
• Collaborate with the marketing and leasing teams to attract and retain high-quality tenants and residents, ensuring high occupancy rates.
• Represent the property in community associations, industry forums, and board meetings, maintaining a positive image and promoting Related Companies' brand.

Staff Management and Development:

• Recruit, develop, and lead a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.
• Provide guidance, coaching, and mentorship to team members, promoting their professional growth and development.
• Conduct performance evaluations, identify training needs, and implement talent retention strategies.

• Bachelor's Degree in Business Administration, Real Estate Management, or a related field (MBA preferred).
• Proven experience as a General Manager or similar leadership role in the luxury residential (condo) real estate industry.
• Strong background in board governance and executive-level decision-making.
• In-depth knowledge of property management principles, practices, and local regulations.
• Demonstrated track record in delivering exceptional customer service and tenant satisfaction.
• Excellent financial acumen, with experience in budgeting, financial analysis, and contract negotiation.
• Outstanding leadership abilities, with a focus on strategic thinking, problem-solving, and decision-making.
• Exceptional interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
• Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously.
• Familiarity with luxury condominium market trends and best practices.

Compensation:

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated salary range: $185,000 - $195,000

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Why You'll Love it Here:

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.
• …and so much more!

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