Related Ross is seeking a Retail Property Manager to lead the operations of City Place. This role is responsible for the property’s overall performance, including operations, financial management, tenant relations, and vendor oversight. The ideal candidate will balance ownership objectives with tenant needs, guide staff and contractors, and stay ahead of market trends to enhance the value and experience of this premier retail destination.

CityPlace is a dynamic shopping, dining and entertainment destination located in the heart of downtown West Palm Beach. Since its creation in 2000, CityPlace has transformed into a well-connected neighborhood that is committed to working with the best local artists, chefs, creatives, entrepreneurs and fitness enthusiasts—culminating in an exceptional district to live, work and visit in South Florida.

Responsibilities:

Tenant Relations

• Manage the tenant experience from execution of new tenant protocol through the life of the lease, including regular and emergency communication, timely resolution of concerns, and assistance with unique or special needs
• Provide excellent customer service to tenants through proactive, results-driven interactions by effectively partnering with the Customer Experience team
• Conduct regular inspections of common areas and tenant spaces

Lease Management & Compliance

• Maintain a complete understanding of all lease agreements, amendments, and contracts (including Homeowners Associations)
• Prepare and maintain accurate tenant lease files, correspondence, and compliance records in accordance with company policy and legal requirements

Financial & Accounting

• Create annual operating budgets and long-term CapEx/OpEx planning
• Analyze financial statements on an ongoing basis, including monthly variance reports and reforecasts of revenue, expenses, and capital expenditures
• Lead expense management efforts, including continual assessment of contracts and services
• Review, code, and approve invoices; support monthly reporting processes
• Control expenses by negotiating contracts, authorizing expenditures, and reviewing profit-and-loss statements

Maintenance & Operations

• Oversee daily property operations including repairs and maintenance (R&M), preventative maintenance, janitorial services, security, landscaping, and utility management
• Utility Management, including meter readings, repairs, and communication with RES and tenants
• Manage vendor performance through bid processes, contract negotiation, renewals, and service delivery
• Respond to and manage emergency calls, disputes, and crisis situations; participate in developing and implementing crisis management plans with appropriate groups and city departments
• Execute large-scale capital projects in coordination with the Director of Engineering and ownership

Additional Responsibilities

• Create, implement and manage SOPs and best practices ensuring all asset functions clearly understand duties and responsibilities
• On an ongoing basis, assess operation risks and recommend strategies to mitigate them. Be proactive in advising senior management of issues/opportunities that may have meaningful economic consequence.
• In coordination with Marketing, manage special events including common area activity, tenant outreach and holiday décor.
• Build and maintain strong relationships across the organization, ensuring honest, timely and transparent communication
• Support with special projects and initiatives as requested

Qualifications:

• 5+ years of experience in shopping centers or equivalent retail / mixed use environment
• Bachelor’s degree preferred
• Financial acumen including analysis of budgets, variance reports, expense controls, and industry ratios and standards
• Ability to monitor and develop staff to ensure the smooth operation of the center; leadership experience and staff development experience is a must
• Ability to communicate effectively with tenants, vendors, employees and managers regarding center operations or personnel issues to ensure the smooth operation of the center
• Must be flexible to respond to emergencies after-hours, as needed

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

#Ross #LI-RB1

Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region.

Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related Companies is the most prominent privately-owned real estate firm in the United States with major developments within a premier portfolio valued over $70 billion across Boston, Chicago, San Francisco, LA, Washington DC and London.

Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit. In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business.

Learn more about Related Ross at https://www.relatedross.com/.

We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.

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