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What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for providing support and oversight for campus testing functions in the absence of the manager. Identifies and troubleshoots minor technical issues during the testing process. Ensures all test administration is executed in accordance with policies, regulations, guidelines, and standards. May be required to work a fluctuating schedule, including nights and weekends.

What a day of a Test Center Specialist looks like:

• Maintains server dedicated to external testing vendor. Troubleshoots and resolves minor issues pertaining to the server including test access and test program operations. Escalates more complex issues to IT staff or vendor.

• Assists students with test registration, ensuring correct exams are administered and students meet all requirements to sit for the selected exam.

• Submits detailed incident reports for external certification exams and liaises with vendor to resolve any issues.

• Maintains quality and quantity of test bank materials and security of exams. Proctors and oversees internal and external certification exams.

• Administers tests to students and processes related materials. Registers students and qualifies them with the proper identification. Delivers various testing programs.

• Sets up tests according to established protocol. Monitors and supervises the administration of various tests and certifies the exam results. Scans, scores, and electronically submits test scores.

• Oversees security and confidentiality of State, national, and college tests and records, scoring procedures, data collection, and reporting.

• Leads proctors involved in the testing services, computerized tests, and administration of standardized tests. Maintains filing system, and retrieves records and files, as needed.

• Responds to complex inquiries from all levels of employees or external sources regarding a variety of questions, such as clarification of College or Campus policy and procedures.

• Directs students to proper portions of testing software and addresses minor problems.

• Guides, leads, and verifies the work of people reporting indirectly to you.

• Performs other job-related duties as assigned.

We’d love to hear from you if you have the following:

Education and Experience:

• Associate degree

• Two years of related experience

Knowledge of:

• Testing and assessment techniques

• Microsoft Office Professional or similar application

Skilled in:

• Attention to detail while maintaining effective time and task management

• Delivering a high level of customer service

Ability to:

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service

• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required

• Some periods throughout the year will require extended work hours including nights, weekends, and college closures

• Must obtain Pearson VUE Administrator Certification within 90 days of employment

Work Environment and Physical Demand:

• Reach and grasp objects

• Stoop, bend, kneel, crouch, or crawl

• Stand for extended periods of time

• Use of video display terminal

• Use of manual dexterity and fine motor skills

• Communicate information orally and in writing

• Receive and understand information through oral and written communication

• Proofread and check documents for accuracy

• Work a fluctuating work schedule

Wait, there is more!

• Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.

• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.

• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.

• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.

• Professional Development: Leadership programs, professional learning workshops, and more.

• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

READY TO APPLY? Here's your application preparation!

Please review the following information to apply for a position at Palm Beach State College:

• Carefully review the minimum qualifications advertised for the available position, as only applicants meeting the minimum requirements will be considered.

• Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation.

• An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.

• The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel.

Application Deadline

This position is open until filled