SUMMARY

In support of the university’s mission and objectives, the Systems Analyst provides technical expertise in the analysis, implementation, and support of enterprise application systems, including MyPBA (JICS) and university SharePoint sites. This role requires analytical, communication, and problem-solving skills to assess business and process needs, troubleshoot issues, and assist in system design and integration. By maintaining and enhancing enterprise business processes the Systems Analyst plays a vital role in advancing the university’s operational efficiency and supporting its IT and academic initiatives.

Technical Support

• Provides Level II technical support for escalated issues from the PBA Help Desk, coordinating with PBA personnel and vendors to resolve problems while keeping users informed until resolution.

System Implementation

• Collaborates with IT teams, vendors, and clients to evaluate, design, and implement enterprise system solutions, including both packaged applications and custom-built solutions.

Business Analysis

• Analyzes and documents system requirements, workflows, and performance.
• Partners with business stakeholders to translate functional needs into technical specifications and effective business solutions.

Application Management

• Manages and maintains the MyPBA (JICS) portal and SharePoint sites, including configuration, content management, user access, and integration with other university systems.

Process Improvements

• Troubleshoots and improves production processes, addressing system logic issues, applying business process improvement (BPI) techniques, and modifying program code as needed.

User Support

• Provides technical support and guidance to ITS clients, faculty, staff, and students while ensuring the integrity and confidentiality of data through secure processes.

Collaboration and Testing

• Participates in joint application development sessions, problem-solving discussions, and business requirements reviews.
• Conducts business case analysis and application-level testing to validate results against business needs and ensure system accuracy and reliability.

EXPERIENCE

1+ years’ experience, required. Must possess basic knowledge of MS SQL Server and PowerShell, with an understanding of systems analysis, programming principles, and relational databases. Familiarity with maintaining client-server processes, developing task scheduler jobs and supporting web-based applications, required.

EDUCATION

Bachelor's degree in Computer Science, Management Information Systems, Business, or related field, required.

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Continuous Improvement – Implement or brainstorm ways to optimize a process.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Self-development – Grow one’s self-awareness, abilities, skills, and/or talent.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.

ADDITIONAL REQUIREMENTS:

• Ability to travel up to 10% of time.
• Ability to work non-routine hours during certain times of the year. This role requires on-call availability, on-campus response, flexibility for non-standard work hours, and effective communication during on-call situations.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.