SUMMARY

Disability Services Management

• Engages with both current and prospective students and parents/guardians to guide them through the accommodation requests process.
• Determines and grants reasonable accommodations in compliance with ADA and Section 504 of the Rehabilitation Act.
• Monitors, adjusts, and evaluates the accommodation process to ensure compliance with federal and state regulations pertaining to disability and accessibility services.
• Maintains student profiles and records in the accommodations management system.
• Serves as a liaison between the university and our accommodations management system vendor.

University Collaboration & Faculty Support

• Communicates effectively with faculty members regarding accommodations and ensures clear explanations of policies and guidelines.
• Facilitates educational and informational sessions for faculty, staff, and student leaders, focusing on effective strategies for supporting students with disabilities and optimizing the use of the accommodations management system.
• Cultivates relationships and collaborates with university partners (Academic Affairs, Residence Life and Housing, Dining, Auxiliary Services, Facilities, ITS, and Human Resources) on accommodation requests and approvals.
• Identifies consistent areas of struggle for students with accommodations and partners with other university offices to provide pathways to success.
• Manages students’ dietary accommodations and/or housing accommodations processes, facilitating coordination with appropriate university departments, as needed.

EDUCATION:

EXPERIENCE:

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Change Management – Ability to drive and implement change both internally and externally.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Continuous Improvement – Implement or brainstorm ways to optimize a process.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Self-development – Grow one’s self-awareness, abilities, skills, and/or talent.
• Strategic Mindset – Ability to step out of the everyday details, view the situation from above and provide an objective perspective
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.

ADDITIONAL REQUIREMENTS:

• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.