Summary

In support of the university’s mission and objectives, the Parking and Transportation Assistant provides clerical and administrative support; processes permit and citation paperwork and assists with customer service needs and digital communications.

Essential Functions

Administrative Support:

• Performs data entry, record keeping, filing, and reporting tasks.

• Maintains accurate and up-to-date parking and transportation records.

• Distributes official correspondence and responds to routine inquiries.

Permit and Citation Processing:

• Processes parking permit applications, renewals, and cancellations.

• Reviews decals and citations for accuracy and ensure records are maintained.

• Reviews and assigns reserved/guest parking requests.

Customer Service:

• Provides front-line support to students, staff, and faculty.

• Troubleshoots concerns and provides information via phone, email, and in-person interactions.

Digital and Web Content Support:

• Assists in updating parking and transportation-related content on the university website.

• Assists in developing user-friendly web forms

• Ensures online resources are accurate and accessible.

Promotional Materials and Design:

• Creates flyers, posters, and digital graphics using tools such as Canva.

• Supports departmental outreach and communication efforts across the university

Special Projects:

• Assists the unit supervisor and team with ongoing and one-time projects that enhance transportation services and support administrative needs.

EDUCATION:

• High school degree required
• Candidates pursuing or holding an associates degree or higher, preferred.

EXPERIENCE:

• 1+ years of administrative or clerical experience required.
• Experience in administrative support, customer service, or parking/transportation services, particularly in a university or public safety setting, preferred.

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times. Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Self-development – Grow one’s self-awareness, abilities, skills, and/or talent.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.

ADDITIONAL REQUIREMENTS:

• Ability to work non-routine hours during certain times of the year
• Ability to sit for prolonged periods of time