SUMMARY

Scholarship Operations

• Administers and reconciles institutional, external, and departmental scholarships in accordance with compliance standards.
• Coordinates the Universal Scholarship Application process, including collaborating with campus stakeholders and identifying eligible students for review and awarding.
• Oversees the development and delivery of scholarship-related communications and notifications to students.
• Posts, revises, and returns scholarship funds using PowerFAIDS, Jenzabar, or comparable financial aid systems.
• Provides knowledgeable guidance to students, families, faculty, and staff regarding financial aid eligibility and scholarship options.
• Maintains accurate records, reconciles scholarship funds, and generates reports detailing scholarship usage and outcomes.
• Contributes to the development of policies and procedures to improve service quality, compliance, and operational efficiency.
• Engages in ongoing professional development to remain informed on current federal and state financial aid regulations and best practices.

Data Management

• Ensures adherence to federal, state, and institutional regulations.
• Maintains accurate and confidential financial aid records.
• Participates in audits and internal reviews to support data integrity and regulatory compliance.
• Evaluates and tracks student eligibility based on federal, state, and institutional regulations, as well as cost of attendance.
• Identifies and resolves data discrepancies, over-awards, and enrollment-based adjustments.
• Engages in professional development by reviewing publications, articles, and handbooks to support continuous improvement in scholarship awarding.

Communication

• Serves as a liaison between Financial Aid and departments such as Admissions, Advancement, Business, and Finance, and external scholarship donors
• Coordinates with Admissions, Student Accounts, and the Registrar’s office to support efficient, student-centered services that promote enrollment and retention.
• Represents the department on committees or in meetings, as assigned.
• Provides appropriate and accurate information to all prospective and continuing students and/or parents regarding educational costs, availability of financial aid resources, program eligibility, and the financial aid application process.
• Provides initial outreach and follow-up communication through various channels.
• Other duties as assigned.

EDUCATION:

EXPERIENCE:

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff, and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g., timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Business & Financial/Budget Acumen – Demonstrates knowledge and understanding of financial concepts, accounting, marketing, and organizational functions.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.

ADDITIONAL REQUIREMENTS:

• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.