Work Location: Boca Raton, FL

For local candidates living within a commuting distance from our corporate headquarters.

Work arrangement: Hybrid – This primarily work-from-home role includes an outstanding opportunity for defined in-person collaboration time and work-from-home flexibility.

Pay: $51,000 base, non-exempt, plus a 7% performance bonus

Schedule: Hours of operation: Mon – Fri, 8:00 AM – 8:00 PM EST (shifts are varied including late shifts)

NOTE: NCCI does not sponsor applicants for work visas.

ABOUT THE ROLE:
Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment. As a Client Service Analyst, you’ll play a key role in helping insurance carriers, agents, and policyholders understand complex rules, data, and rating information.

WHY YOU’LL LOVE WORKING HERE:

• Impactful Work: The Workers’ Compensation system helps injured workers by supporting them through their recovery and helping them get back to work. NCCI and our Client Service Analysts make a difference by helping our customers navigate a complex system.
• Professional Growth: Participate in comprehensive training to provide the skills and knowledge required in this specialized role. Opportunities for: special projects, process improvements, and initiatives designed to help you develop your skills and create a career path with growth opportunities.
• Collaborative Culture: Work with a team-oriented group that values knowledge sharing, problem- solving, and continuous improvement.

• Exceptional Benefits: A comprehensive total rewards package that includes 4-weeks’ annual paid time off, generous paid holiday package, and insurance coverage beginning on your first day.

WHAT YOU WILL DO:

• Use the knowledge from your new hire training to respond to client questions regarding workers’ compensation rules.
• Collaborate with internal teams to ensure timely and accurate resolution of client requests.
• Participate in process improvements and assist with training initiatives.

WHAT IS REQUIRED:

• Bachelor’s degree is required.
• Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
• Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.

WHAT IS PREFERRED:

• 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
• General understanding of workers’ compensation insurance or insurance industry experience
• Industry course work or designations such as AIS, AU, CPCU

Keywords: customer service, client service, financial services, insurance