The Admissions Appointment Setter serves as a primary point of contact for prospective students and their families. This role is focused on high-volume outbound outreach to engage qualified inquiries and successfully schedule appointments for students and parents to meet with Admissions Counselors.

Key Responsibilities

• High-Volume Outreach: Execute a high daily volume of outbound calls and follow-up communications to prospective students and their parents from provided inquiry lists.
• Appointment Setting: Invite families to schedule campus tours, virtual interviews, or 1-on-1 consultations with the admissions team.
• Inquiry Qualification: Conduct initial discovery to identify student interests, academic goals, and potential fit for university programs.
• Data Management: Accurately document all interactions, call outcomes, and scheduled appointments within the CRM (Customer Relationship Management) system.
• Inquiry Management: Manage a personal queue of inquiries, ensuring timely follow-ups and persistent engagement throughout the recruitment cycle.

Required Skills & Qualifications

• Exceptional Communication: Strong verbal and written skills with the ability to build rapport quickly over the phone with diverse audiences.
• Resilience & Persistence: Ability to maintain a high energy level and positive attitude while handling high call volumes and navigating objections.
• Organization: Detail-oriented approach to scheduling and data entry to ensure no student falls through the cracks.
• Technical Proficiency: Comfortable using CRM software, VOIP phone systems, and Microsoft Office.
• Experience: Previous experience in telemarketing or customer service is preferred; experience in higher education or admissions is a plus.
• Must have a high school diploma or equivalent.