JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the role:

The transport manager is responsible for managing all aspects of the transport service provided to the client in particular for providing an efficient and cost effective transport network across multiple portfolios. Plan change in program, delivery, communications, use the resources on ground and vendors aptly for Googler's benefit. Strategic focus on innovation, drive dynamic changes, have a macro look out, set expectations through drawing on the right programs.

What this job involves:

Region in Scope - APAC.

Service Delivery & Client Management:

• Support the Crossed Sites Service Manager to meet client KPIs and SLAs.
• Manage all transport needs for the client, ensuring user satisfaction and adherence to JLL standards.
• Coordinate with Crossed Sites Service Managers and Business Units for seamless operations.
• Prioritize customer needs and demonstrate empathy in service delivery.
• Data & Performance Insights: Regularly track transportation usage, demand patterns, and performance metrics, using insights to refine and optimize services.
• Vendor & Partner Management: Collaborate with xWF(vendor) service providers to ensure consistent, high-quality transportation services and troubleshoot operational challenges.
• Create performance metrics, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) for Transportation vendors and conduct regular monthly and quarterly review meetings with them in the region.

Operational Excellence & Quality Improvement:

• Manage a weekly property inspection program to maintain proper transport operations.
• Manage 24/7 emergency call support and site attendance, demonstrating flexibility and ownership.
• Recommend and implement continuous quality improvements across APAC offices.
• Further develop Singapore optimization strategies for current transport services.
• Utilize and or develop technology applications (Apps) for workplace excellence in collaboration with client and Vendors.
• Manage the Ticket Management Tool (TMT) for the assigned site and achieve KPI targets.
• Employ varied and creative problem-solving for user and transport service issues.
• Optimize vehicle usage for cost efficiency.
• Conduct internal Customer Surveys for ongoing improvement.
• Program Optimization: Continuously analyze and improve existing transportation programs by incorporating data-driven decision-making, route optimizations, and service-level enhancements.
• Sustainability goals - Drive efforts to integrate green transportation initiatives, including EV adoption, rideshare programs, and carbon footprint reduction.
• New Programs - collaborate with Transportation teams from US, India and roll out new programs in the APAC region

Collaboration & Communication:

• Collaborate cross-functionally with the FM Team and client.
• Work closely with inter and intra-functional teams for smooth transactions.
• Communicate safety advisories and schedule/operational changes to employees via Mobile App/Website/Email.
• Develop and manage cross-regional partnerships with transportation teams in other regions.

Compliance & Risk Management:

• Ensure full compliance with all local and governmental regulations and legislation.
• Assist JLL Taiwan Site Service in implementing and maintaining site risk management programs and audits.
• Adhere to escalation and incident reporting procedures.

Additional Responsibilities:

• Undertake any additional responsibilities or tasks assigned by the Client or Manager.

• Regularly conduct the routine meeting / training for vendors to ensure all of them follow the SOW and up to date company policy.
• Ensure Documents pertaining to the vehicle / drivers / insurance are updated.
• Future Mobility Planning: Research and evaluate emerging transportation trends and technologies, proposing innovative solutions for the evolving needs of APAC offices, including transit and micro-mobility programs.
• Identify and explore opportunities for expanding transportation support within the APAC region.

Winning our clients’ trust

• Build strong relationships with the Client.
• Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• Provide a cooperative environment with client and customers, ensuring high levels of engagement
• Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service
• Proactively understand the customers/ employees needs and act on them before being requested
• As the go-to person for any transport-related concerns.
• Listen to the customers, find the hidden needs, and work the cornerstone of growth initiatives.

Keeping an eye on budget and contracts

• Have a solid background in managing transport financials and budgeting
• Cost & Operational Efficiency: Identify cost-saving opportunities while maintaining high standards of service quality, reliability, and employee satisfaction.
• Responsible for financial operations.
• Preparation of site operational budget for the financial year forecast of monthly & quarterly expenses
• Adherence to the budget forecast and spend.
• Invoice management Also part of your job is to coordinate with vendors and suppliers, Ensure vendors are well-managed, delivering services on time and within budget
• Maintaining PO tracker & Accrual details.
• Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices
• Manage contract renewals and collaborate with Google's contracts team to ensure timely renewals
• Collaborate with client's sourcing team on transport vendor Request for Proposals (RFPs) throughout the region
• Prepare and submit regular financial, budgetary, and operational reports as required by client.
• Hold monthly and quarterly review meetings with client's vendor manager.

Promoting teamwork across the board

• Ensure high staff morale, trust and work ethics
• Coordinate with the City/Site leads - on the implementation of FM Procedures and train staff
• Ensure an environment that supports teamwork, co-operation and performance excellence within team

Sound like you? To apply you will have:

Competent and goal-driven

Summary of Qualifications:

• Possesses 5+ years of experience overseeing transportation within facilities or related hospitality sectors.
• Experienced in managing operations, enhancing user experience, and financial oversight.
• Demonstrates strong interpersonal communication skills, capable of effectively engaging with diverse client staff and user needs.
• A goal-driven individual excelling in client focus, relationship management, and team leadership.

Expectations and People Management

• Demonstrate a strong commitment to exceeding client expectations.
• Collaborate effectively and professionally with diverse individuals.
• Provide effective management, training, and inspiration to the team, fostering continuous improvement.
• Actively listen to team members to enhance workplace impact.
• Self-motivated and quick-thinking
• Problem solving via quantitative methods and holistic approaches.
• Well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Technology and other Proficiency

• Proficient in user survey/poll applications with strong data analysis skills.
• Intermediate to advanced proficiency in Workspace software.
• Strong PC literacy with a proven ability to manage daily tasks using various systems.
• Knowledge of occupational safety requirements.
• Demonstrated experience in driving continuous improvement initiatives.
• Demonstrated experience in client reporting and report preparation.
• Possesses good presentation skills and strong verbal and written communication abilities.

Employee specification

• Bachelor's degree preferred with a minimum of five years of experience in hospitality, or transport, or fleet management, and or service desk operations.
• Demonstrates a strong commitment to quality with meticulous attention to detail in service delivery.
• Possesses a proactive, confident, and energetic work ethic.
• Capable of navigating and prioritizing tasks effectively within complex, matrix organizational structures.
• Maintains composure and effectiveness when managing stressful situations.
• Adaptable and flexible in response to rapidly evolving circumstances.
• Highly goal-oriented with a proven track record of meeting performance objectives.
• Collaborative team player who works effectively with colleagues to achieve common goals.
• Demonstrated ability to independently drive and implement process improvements.
• Exhibits high levels of honesty and trustworthiness.
• Receptive to innovative ideas and willing to challenge existing practices.

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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