Manager Patient Access & Revenue Performance Florida
Hospital for Special Surgery
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Regular Full timeWork Shift
What you will be doing
Core Responsibilities
1. Strategic Partnership to Director of Ambulatory Physician Practice Operations
• Serve as a trusted operational partner and advisor to the Director of Ambulatory Physician Practice Operations, providing actionable performance analytics, risk identification, and growth insights.
• Translate regional expansion and market strategy into scalable access, scheduling, and financial clearance models.
• Lead cross-functional initiatives on behalf of the Director to strengthen access standardization and operational consistency across Florida sites.
• Identify opportunities to elevate service and optimize financial performance in a competitive specialty market.
2. Physician-Centric Access & Capacity Optimization
• Reduce administrative burden for providers by ensuring pre-visit preparation, authorization accuracy, and financial clearance precision.
• Support onboarding of new physicians, program expansion, and market growth initiatives with access readiness.
• Lead a team of patient access specialists to provide a best-in-class patient-centered registration experience.
3. County -Level Patient Access & Experience Leadership
• Ensure a high-touch, digitally enabled access model across scheduling, registration, eligibility verification, collections, and financial counseling.
• Ensure service standards reflect a differentiated orthopedic specialty brand in the Florida market.
• Monitor and continuously improve key access metrics, including:
o Speed to answer and abandonment rate
o Appointment lag and template utilization
o Referral conversion rate
o Registration accuracy and clean claim rate
o Patient cash collections rate
• Implement digital front-door enhancements (self-scheduling optimization, intake simplification, CRM utilization) to reduce friction and improve patient acquisition.
4. Financial Clearance & Revenue Integrity
• Ensure disciplined and empathetic point-of-service collection practices that protect both the patient experience and financial stewardship.
• Oversee eligibility verification, benefits interpretation, prior authorization coordination, Worker’s Compensation authorizations, and medical necessity validation with precision.
• Reduce downstream denials through rigorous front-end quality standards.
• Monitor pre-service collection yield, financial clearance rates, and front-end related denial trends.
• Partner with revenue integrity and billing leadership to create a closed-loop feedback system that continuously improves accuracy.
5. Team Leadership & Culture of Excellence
• Lead and develop supervisors and frontline staff across access and registration functions within the Florida region.
• Establish clear productivity, quality, and hospitality standards consistent with a high-performance specialty enterprise.
• Foster a culture of accountability, data fluency, and physician partnership.
• Provide performance coaching grounded in measurable outcomes and service excellence expectations.
• Promote cross-functional collaboration across clinical operations, coding, and revenue cycle teams.
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.