Property Details:

The Hilton West Palm Beach is a tropical oasis in the heart of West Palm Beach. Located downtown adjacent to The City Place shopping and dining, two miles from the Palm Beach waterfront, the hotel is connected to the Palm Beach County Convention Center via covered walkway. Guest enjoy the resort-style pool and cabanas, restaurants, live music, fitness classes, and lawn games. For more details, click HERE.

What will I be doing?

The Hotel Manager will be responsible for the day-to-day operations of the Hilton West Palm Beach. You will provide leadership in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotels to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high-level employee engagement and community involvement. Serves as top operator in GM's position absence. Consults with owners and corporate offices, as required. Interviews, counsels and evaluates staff.

The Hotel Manager will also be responsible for performing the following tasks to the highest standards:

• As the Hotel Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
• Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guest's inquiries and resolving concerns, and meeting participation and facilitation
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
• Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counselling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
  
  
  

What are we looking for?

Basic Qualifications:

• Experience managing a property with revenue of $30M or greater and 300+ rooms
• 3+ years Director level leadership experience
• Food & Beverage Leadership experience required
• 2 years minimum responsibility for budgeting and forecasting
  
  
  

Preferred Qualifications:

• Strong operations/rooms background
• Resort experience
• Convention experience
  
  
  

Here are some perks you can enjoy when joining our team:

• Access to your pay when you need it through DailyPay
• Career growth & development
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Groups
• Recognition and rewards programs
• And so much more
  
  
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Work Locations

Hilton West Palm Beach

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

General Manager/Hotel Manager