ESSENTIAL DUTIES AND RESPONSIBILITIES:

Conference Room Technology Management

• Set up and perform daily checks and maintenance of conference room computers, displays, and AV equipment, ensuring meeting spaces are fully operational and ready for use

Help Desk Support

• Provide support for desktops, laptops, printers, mobile devices, and audio/visual equipment
• Respond to help desk tickets, emails, and walk-up requests in a timely and professional manner
• Perform day-to-day help desk responsibilities utilizing the ZenDesk ticketing system.
• Provide remote and in-person help desk support to end-users, ensuring remote options are properly installed.
• Troubleshoot user printing issues and manage PaperCut troubleshooting.
• Provide updates, statuses, and completion information to manager and/or users via voicemail, email, or in-person communication.

Hardware and Software Support

• Identify hardware and software needed to satisfy user requirements.
• Perform routine maintenance and updates on operating systems, software, and firmware
• Help maintain and service laptops and workstations.
• Install hardware and peripheral components such as monitors, keyboards, and printers on user premises.
• Proficient knowledge of Microsoft Office, Active Directory, hardware configuration, cloud-based phone system support preferably 8x8 and advanced troubleshooting both MAC and PC.
• Experience with ProCore, Sage, Bamboo, DATTO, Ninja One, Concur, Sharepoint and Bluebeam preferred.
• Install and maintain virus protection on end-user computers.
• Assist in the customization and adaptation of existing programs to meet users’ requirements.

Network and IT Infrastructure Management

• Maintain and troubleshoot network-connected devices at corporate office and job sites
• Maintain the hard-wired and wireless networks, making suggestions for upgrades as needed.
• Set up and maintain all remote job sites for IT services, including setting up a hardware VPN if necessary.
• Order installation of internet services for remote job sites (e.g., Comcast, Spectrum, and Starlink) as discussed with IT Manager.
• Support and enforce IT security policies and procedures
• Participate in IT projects including deployments, migrations, and system upgrades

Onboarding and Training Support

• Prepare laptops and iPhones for new employees.
• Maintain a schedule for checking in on jobsites and new employees.
• Assist with Lunch & Learn training sessions as needed.

Inventory and Asset Management

• Track inventory of IT equipment and supplies.
• Order equipment and supplies for the IT department as needed.

Vendor and Backup Management

• Assist with vendor management.
• Assist with backup management.

Battery Backup and Update Management

• Ensure battery backups are in working condition.
• Assist with managing updates on all laptops.

Research and Procurement

• Assist in the research and procurement of computer accessories and supplies.

Daily Communication and Collaboration

• Meet daily with IT Management to review tasks, address challenges, and identify additional concerns.
• Document support tasks, solutions, and system configurations accurately in the IT knowledge base

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent required.
• Associate or Bachelor’s Degree in technical field preferred.
• 2 to 3-years of relevant experience required.
• Proficient knowledge of Microsoft Office 365, Active Directory, Acronis and Sentinel One required.
• Certifications preferred for this role:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • CompTIA Security+ (Preferred)

PHYSICAL DEMANDS:

• Ability to sit with back at a 90-degree angle for up to 8 hours per day.
• Ability to stand upright for up to 4 hours per day.
• Ability to look at a computer for up to 8 hours per day.
• Full dexterity of wrists and fingers required with repetitive motions.
• Ability to hear and speak on a standard telephone.
• Ability to occasionally lift, push, pull or carry up to 60 pounds.
• Ability to regularly lift, push, pull or carry up to 25 pounds.
• Ability to bend, kneel, stoop, crouch and crawl for up to 8 hours per day.
• Ability to navigate tight crawl spaces.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.