Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as a Helpdesk Technical Support Specialist located in our Phoenix or Miramar office.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in our Phoenix or Miramar office, on a hybrid-basis. This role reports to the Helpdesk Supervisor.

Position Summary

The Helpdesk Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.

The available shift for this position is 12 PM - 10:30 PM (Phoenix) / 3 PM - 1:30 AM (Florida), Tuesday, Wednesday, Friday, and Saturday

Key Responsibilities

• Resolves complex technical issues at point of contact

• Utilizes customer service skills to effectively support a demanding client base

• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

• Works overtime as needed

Qualifications

Skills & Competencies

• Provides outstanding client service, meets high quality standards for services, and meets or exceeds client expectations

• Excellent interpersonal and communication skills (oral and written), including the ability to explain highly technical information in clear, easily understandable terms for non-technical audiences

• Strong attention to detail and the ability to multi-task in a fast-changing, high pressure, deadline-oriented environment and meet all established productivity measures

• Excellent analytical and critical thinking skills

Education & Prior Experience

• Prior experience providing technical support in a call center environment or professional services organization preferred

• Microsoft Office Specialist certification in MS Word and other Office certifications preferred

• A+ and Network+ certifications are highly desirable

• Prior experience documenting interactions and using an IT ticketing system

Technology

• High level of proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint)

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.