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Position Summary:

Florida Atlantic University’s Office of Information Technology is seeking a detail-oriented and customer-focused Technology Support Analyst I in Boca Raton, FL to provide first-line technical assistance to our vibrant campus community. In this role, you’ll be the go-to resource for troubleshooting hardware, software, and network issues, managing support tickets, and ensuring smooth technology experiences for students, faculty, and staff. If you thrive in a dynamic environment and enjoy learning new technologies, this is an excellent opportunity to make a meaningful impact.

The Technology Support Analyst I receives incoming requests from the Manager of Technology Support Services within Enterprise Support to resolve or expedite the resolution of computer-related problems. The nature and functionality of the projects vary by individual and change over time as necessary to accomplish the University's academic mission.

Serves as a staff member for Technology Support Services within Enterprise Support and is responsible for providing technical support to the FAU user community.

Summary of Responsibilities includes:

• Responsible for handling incoming technical support requests via phone, chat, tickets, and walk-ins.

• Create, log, update, and resolve technology tickets effectively and efficiently using the appropriate ticketing system.

• Provides first-line support for requests related to user management, such as login assistance, password resets, WiFi configurations, and email configurations.

• Responsible for providing first-line support for the installation, configuration, maintenance, and support of hardware and software for desktops, laptops, wireless and cellular devices, peripherals, LANs, and WANs.

• Basic troubleshooting of software, network, and hardware-related issues.

• Creates documentation and knowledge-sharing communication to support the Office of Information Technology’s technical support knowledge base.

• Maintain/enhance technical expertise level by keeping current with industry standards and technical trends.

• Performs other job-related duties for the position as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP), and much more.

• State retirement options, including tax-deferred annuities and Roth 403(b) plans.

• State employees Public Service Loan Forgiveness (PSLF) program.

• Sick Leave Pool Program.

• Paid time off (eligible employees), including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at the President’s discretion).

• Paid Community Engagement Volunteer Service Day

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers, visit us at https://www.fau.edu/hr/benefits/index.php

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Minimum Qualifications:

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience.

Preferred Qualifications/Skills:

Valid driver's license.

Customer service experience.

Experience with installing, supporting, and troubleshooting Windows and Mac operating systems and Microsoft Office365 suite.

Experience with supporting mobile devices such as iPhone, Android, and Windows phones.

Solid technical writing skills are necessary, good written and verbal skills are a must, and superior customer service skills are essential.

Salary:

$50,000 - $55,000 per year.

College or Department:

OIT: Technology Support Services

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8:00 a.m. - 5:00 p.m.

Application Deadline:

2025-12-21

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:
Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accomodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.