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Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University is seeking a Senior Financial Aid Officer - Jupiter, FL.

The Senior Financial Aid Officer recommends and implements policies and procedures for assigned programs, investigates previous awards received by an applicant and assigns/adjusts an award according to eligibility limits and availability of funds, and compiles reports regarding the administration of federal, state, and university funds.

Summary of Responsibilities:

• Serve as a central point of contact for all departments within Student Services One Stop Shop, which includes answering questions, providing phone coverage, and routing calls for the FAU Financial Aid Call Center.

• Manage live chat responses during business hours, directing calls to staff, greeting visitors, and distributing information regarding FAU, especially on the Jupiter campus, classes, and services.

• Distributes and processes the appropriate forms to students, staff, and faculty, and ensures that forms received from students have been completed appropriately so that student records are accurately maintained.

• Provide status information for student services to students utilizing the FAU computer system, including, but not limited to, the collection of required documentation & appropriate follow-up, data entry, notification to students concerning additional required documentation or missing information on documents, monitor status of students, establish and maintain student information as directed by an Student Services department or designee and compliance with FERPA.

• Communicate University, state, and federal regulations to students, when necessary, to assist in their understanding of such policy; and, when appropriate, provide information for academic petitions or refunds in accordance with established University and state policy and federal regulations.

• Other job-related duties as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

• State retirement options including tax-deferred annuities and Roth 403(b) plans.

• State employees Public Service Loan Forgiveness (PSLF) program.

• Sick Leave Pool Program.

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).

• Paid Community Engagement Volunteer Service Day

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

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Minimum Qualifications:

A high school diploma or equivalent and five (5) years of appropriate experience.

Salary:

$23.65 - $25.65 per hour.

SP

College or Department:

Student Financial Aid: Customer Operations and Outreach

Location:

John D. MacArthur Campus - Jupiter

Work Days and Hours:

Monday - Friday, 8:00 a.m. - 5:00 p.m. Occasional evening and weekend hours as needed.

Application Deadline:

2025-10-22

Special Instructions to Applicant:

VETERANS’ PREFERENCE:
Applicants may claim Veterans’ Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans’ Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at empl@fau.edu.

APPLICATION DOCUMENTS REQUIRED:
Resume
Cover Letter

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.