Job Title

Executive - Facility

Job Description Summary

Job Description

Helpdesk Management.

• Log in help desk calls on to BAJAJ ELELCTRICAL Portal .
• Responding to email from customers.
• Record complaints and inform about the complaint to concerned C&W representative.
• Coordinating with MEP & HK Team on closures of complaints
• Update records day to day basis.
• Raise DSR report on daily basis and communicate with client by 10.45 am
• Coordinate with Client on submission of CSAT for the services rendered at the Property.

Front Office Management:

• Ensure that the Front desk is managed as per agreed timings.
• Ensure proper knowledge of Senior Dignitary from BAJAJ ELECTRICAL .
• Ensure front office reception area is clean & neatly maintained all throughout the day.
• Welcome incoming visitors and attend to them promptly.
• Record agreed details of visitors in the register/VMS.
• Assist the team in Soft Services at strategic Locations.
• Ensure that the emergency contact file is up to date.
• Complying with company policies and procedures and adhering to company standards.
• Responsible for data entry into the C&W / Client Software.
• Provide feedback to users as to the status of job as necessary.
• Provide a helpful and efficient service to all customer requests.
• First point of contact for all customer related queries and request.
• Maintaining Aesthetic Value of Reception Area.
• Performing other assignments as required.

Work Experience

• Should have Min.02 years’ experience in Facility Management
• Generating desired reports and submission as per the SLA
• Should have handled team for continuous and smooth function

INCO: “Cushman & Wakefield”