Job Title

Job Description Summary

Job Description

Job Description

Position Title: Assistant Facility Manager - Soft Service

Reports To: Property Manager

Location: VR Mall Surat

Role Description:

Responsible for maintaining and continuously improving the service level performance of operation, whilst maintaining a high standard of service in accordance with the requirement

Key Responsibilities

• Responsible for managing and leading Soft Service Team
• Should oversee the operation in regard to soft service activities (restroom management, meeting room management, pantry, cafeteria, pest control, carpet shampooing, glass cleaning, carpet cleaning, landscaping, water bodies etc.,)
• Ensuring EHS guidelines are implemented in all phased of activities performed
• Responsible for all assets, tools and tackles in the property
• Should have cost conscious approach towards consumable consumption
• Should be innovative and should be able to give new ideas
• Should have good negotiation skills with vendors/service providers
• Conduct facility and EHS related trainings to the teams / vendors & Service providers
• Should be able to quickly mobilize resources to meet the ever-changing demands
• Should be able to coordinate with the client and occupiers for building related matters
• Reporting to the client on daily and weekly basis
• Conducting compliance audits periodically and ensure system readiness anytime for any external audit
• Able to lead, guide and motivate for entry level & middle level employee’s
• Maintaining relationship with vendors/service providers that they are reliable and cost effective.
• Make Daily Reports of Attendance, Complaints & Closure Status Report, Consumable Report, and Incident Report & Clients Meeting Tracker.
• Handling occupier queries and resolving them in a professional manner.
• Ensure all operational and safety procedures are properly followed.
• Inspect and approve staff work performance.
• Demonstrate leadership and training to staff.
• Communicate effectively to staff.
• Maintaining healthy relationship with client
• Supporting Key Account Manager for site deliverables
• Occupier retention and timely renewal
• Ensuring CAM charges are minimal and consistent efforts in reducing the same
• Ensuring cost saving initiatives are implemented at all phases of the technical activities performed

Job Description

• Supporting Key Account Manager in planning and execution of shut-down
• Co-ordinating with service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive Maintenance Programs.
• Supporting Key Account Manager in vendor /service provider selection and periodical evaluation
• Representing Soft Service Portfolio in client /occupier’s forum
• Responsible for asset performance (efficiency & effectiveness) and ensuring asset healthiness Qualification:
• Should be having an experience of Min 5 Yrs. with Property Management / Retail background with hospitality exposure
• Should possess an eye for detail
• The person needs to have excellent communication skills, experience in working with a very young and demanding set of employees, having the ability to navigate in unknown circumstances and situations, and needs to connect well with the employees.
• A very smart, energetic person who is capable of taking initiative and decisions when needed.