Job Title

Job Description Summary

Job Description

Primary Function

• To achieve the timely and efficient delivery of C&W - PMSI to Client, in support of their business needs in accordance with the service levels and Key Performance Indicators.

Core responsibility-

• Monitor the process of report and follow up of requests & complaints from customer to management office.

• Ensure checklists pertaining to Daily/Weekly office inspection are filled up by staff.
• Inspect Request/Complaints log record.

• Inspect and monitor the function of office facilities
• Ensure Soft Services activity is maintained as per SOPs/Guidelines/SOW
• All check sheet- Digital and Manual is updated at desired frequency
• Prepare DSR/MMR and QBR and present the same on defined frequency.

• To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
• To ensure that proper follow up any requests/complaints from customer / employees is done.
• To ensure a clean, health & hygienic working environment.
• Attend to all complaints raised by client and their representatives.
• Recommend implementation of Value added services
• Adherence and undertake additional activities as advised by the client and FM/PM
• Overseeing standards of cleanliness, hygiene and in all areas that includes lobbies, reception, washrooms, utility areas, floor landings.
• Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness as agreed with Client
• Manage Schedules: Daily/weekly/fortnightly/monthly and other periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors, Basements etc.
• Daily cleaning and Deep cleaning checklists, TBT
• Handling events and meetings
• F&B Support as required for organizing various events and meetings (inhouse and external)
• Monitor / Oversee ensure safe, having fewer toxic disinfectants, Insecticides and pesticides are used to keep the premises free from rodents, fly's, mosquito, Honeybees and reptiles are controlled – Vendor coordination

Health & Safety and Environmental

• Conduct Risk Assessments of all activities
• Implement safe working systems.
• Ensuring compliance with all customers and C&W H&SE processes and systems.
• Ensuring Accident Log is kept up to date

Purchasing

• To decide, implement and monitor the Procurement process for consumables and goods in agreement with customer policy and procedure.

Inter-Departmental Liaison

• Creating a Forum for Feedback from customers and ensure that feedback is taken from Clients at regular intervals and use it to improve the service delivery standards.
• Attendance/Chairmanship of Inter-Departmental facilities related meetings as required by customer representative.