Job Title

Job Description Summary

Job Description

JOB DESCRIPTION

Responsibilities:

• Manage large amounts of incoming phone calls
• To take care of visitors to the office premises by receiving and guiding them properly in the manner as set out by FM
• Generate sales leads
• Handling the Visitors and Telephone calls. · Coordinating for FM services for interviews, meetings and common areas
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills Required

• Excellent communication skills both orally and in writing
• Excellent interpersonal skills
• Very good presentation skills
• Ability to priorities and plan effectively
• Awareness of different media agendas
• Should be very creativity.

Qualification

• Graduation

Work Experience

• Minimum 2-6 Years

Compensation : Commensurate with market