Job Title

Job Description Summary

Job Description

Position: Assistant Facility Manager – Technical

Role : Facility Operations

Site- HDFC Bank Ltd , Zenith House

Major Responsibilities:

• To achieve the timely and efficient delivery of C&W - PMSI to HDFC Bank Ltd , Zenith House , in support of their business needs in accordance with the service levels and Key Performance Indicators.
• Technical SPOC for HDFC Zenith House site on behalf of Cushman Wakefield.
• Recommend and support C&W Cluster Manager/Ops Head for HDFC Account on Site’s Critical Operations and deliverables.

• Deliver high quality, prompt and courteous Services in support of customers’ business needs. To liaise with the HDFC SPOC regarding matters on delegated levels of authority.

Facilities Operation

• Manage/Supervise and monitor the functions of HDFC Zenith House , facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV, FAPA System and any other activity as instructed by HDFC SPOC under purview of Contract.

• Monitor the process of reporting and follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC.

• Ensure all Documentation, Site Compliance / checklists pertaining to Daily/Weekly /Monthly are maintained by staff.

• Supervise in coordination with HDFC Infra team on closures of SNAGs on weekly basis.
• Support Transition team in seamless HOTO of the Facility

• To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
• Advise HDFC SPOC on additional purchase.
• Maintain CSAT on monthly basis.
• Manage and Supervise process of Technical and Soft Services is followed to ensure a safe , healthy & hygienic working environment.
• Initiate Daily, Weekly and Monthly Meetings with HDFC SPOC and take follow ups on the Minutes of the Meetings till closures.
• Delegate additional duties to the team as and when required by the HDFC SPOC
• Maintain Decorum, Discipline and highest level of standards at the site.
• Establish Suitable KPIs for the Team members and review every quarter for performance evaluation.
• Ensure timely submission of Invoices, Returns and relevant Documents.
• Assist the Cluster manager to meet client’s requirements.
• Incident reporting on time

Systems & Procedures

• Adapting C&W processes and systems to meet local requirements and agreeing with HDFC SPOC.
• Implementing C&W processes and systems.
• Training staff on processes and systems.

Health & Safety and Environmental

• Conduct monthly Site Risk Assessments of the site as per SOW agreed between both the parties
• Implement safe working systems.
• Ensuring Accident Log is kept up to date
• Reporting H&SE statistics and incidents in Monthly Report.
• Ensure all Audits assigned for the site are completed as per Calendar.

Vendor Management

• To liaise with contractors, collect quotations and prepare quotation analysis.
• To make recommendations for approval. Manage Vendors registered with HDFC and submit report on the transactions with them to HDFC SPOC
• Follow up on service level and report to the client.
• To keep and revise the existing contracts with different vendors
• To liaise with vendors on contract renewal
• To compare, evaluate and recommend vendors
• Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

Purchasing

• Implement and monitor the Procurement process for consumables and goods in agreement with HDFC Bank Ltd policy and procedure.
• To monitor delivery from approved supplier and ensure they follow the SLAs.
• Cost Analysis report to be submitted with optimization on pilferages .

Monthly Accounting

• Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with HDFC Bank Ltd policy and procedures.
• To ensure that the FM team follow the process and invoices trackers are maintained .
• To control expenses according to the approved budget and report any adhoc/non-predictable expenses item to management and HDFC SPOC

Inter-Departmental Liaison

• Creating a forum for feedback from HDFC Employees stationed at HDFC Zenith House and ensure that feedback is taken regular intervals and use it to improve the service delivery standards.

Engineering Management

• Oversee Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to HDFC SPOC with suitable Plan of Action
• Adherence of PPM schedules for technical services is on time and implemented as per C&W guidelines.
• Review reports on engineering systems operation and maintenance.
• Initiate training session on technical service with SME technical (C&W) periodically.