Manager of Business Systems & Automation
Brown & Brown
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "we" not "I". We honor the commitments that we make to our clients and one another. This is our culture. We actively engage in the communities where we live and encourage our teammates to use Volunteer Time Off and to engage with our Spotlight Charities and causes meaningful to teammates.
About the Role
This role is a strategic and hands-on Manager who will lead our Business Systems & Automation team. This newly created role will oversee two our Salesforce Administrators who also support broader technology initiatives using Microsoft tools such as Power BI and Power Automate. The Manager will collaborate with key internal stakeholders to design and implement technology-driven processes that enhance consistency, efficiency, and scalability across the organization.
Skills Required: include the following. Other duties may be assigned.
Lead and mentor a team of Salesforce Administrators, ensuring alignment with business goals and professional development.
Partner with internal stakeholders to gather requirements and translate business needs into scalable technology solutions.
Drive process improvement initiatives using Salesforce and Microsoft tools (Power BI, Power Automate, etc.).
Collaborate with the Internal Project Manager, Solutions Delivery Manager, and AI Strategy & Adoption Manager to support the rollout of strategic technology initiatives.
Develop and maintain documentation for systems, processes, and workflows.
Ensure data integrity, system security, and compliance with internal policies.
Monitor performance metrics and continuously optimize system usage and automation.
Skills Needed:
Proven experience managing Salesforce and/or Microsoft-based business systems.
Strong understanding of process design, automation, and stakeholder engagement.
Experience leading technical teams and cross-functional projects.
Excellent communication and problem-solving skills.
Familiarity with AI adoption strategies is a plus.
Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent experience).
Preferred
Salesforce (Admin or Advanced Admin certification preferred)
Microsoft Power Platform (Power BI, Power Automate)
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.