Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "we" not "I". We honor the commitments that we make to our clients and one another. This is our culture. We actively engage in the communities where we live and encourage our teammates to use Volunteer Time Off and to engage with our Spotlight Charities and causes meaningful to teammates.

About the Role

Owns the discovery, design, and implementation of process improvements across Client Services. Supports project execution and collaborates with cross-functional teams to ensure successful delivery.

Core Responsibilities: include the following. Other duties may be assigned.

• Identifies and implements process improvements and efficiencies
• Executes project deliverables and manages implementation. Monitors implementation progress and identifies risks, roadblocks and corrective actions.
• Designs programs aligned with best practices and project goals
• Troubleshoots issues and recommends solutions during implementation
• Mobilizes resources and cross-functional teams to execute innovations
• Facilitate training and handoffs to support Account Management teams
• Partners with Trainer to develop materials for process training
• Performs post-implementation reviews to measure success and outcomes, identifies continuous improvement opportunities

Skills Needed:

· 3–5 years in process improvement, operations, or project management roles in a Client Services environment.

· Ability to identify inefficiencies and design streamlined processes.

· Proven experience managing projects from discovery through implementation.

· Analytical thinking approach and ability to diagnose issues and recommend practical solutions.

· Demonstrated ability to translate process designs into actionable implementation plans.

· Exposure to training development or knowledge management is a plus.

· Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

· Familiarity with workflow automation tools or CRM systems (depending on the organization).

· Basic data analysis skills for measuring process efficiency.

· Skilled in planning, scheduling, resource allocation leveraging tools like MS Project, Asana or Trello.

We seek out and embrace diversity in our talent. Our business thrives on diversity of talent, experience, character, and inclusion.

Brown & Brown does not discriminate against teammates or applicants for employment on the basis of race, color, religion, absence of religious affiliation, national origin, ethnicity, age, disability, perception of disability, sex, sexual orientation, gender identity/expression, gender orientation, marital status, service in our armed forces, veteran status in our armed forces, political activity or political party affiliation. We are committed to ensuring equal employment opportunities for all our teammates and applicants for employment. Our equal employment opportunity philosophy, in accordance with federal, state, and local law, applies to all aspects of employment with us including recruiting, hiring, training, transfer/promotion, compensation, benefits, and termination.