Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate Client Operations Representative located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Serve as the technical expert for complex transactions and processes on a daily basis and provide work direction for the team.
• Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures.
• Respond to client questions on BNY Mellon product features and provide technical assistance for the most complex issues escalated by junior team members.
• Research and resolve complex operational or client issues, identify trends in client issues, and propose solutions.
• Provide status updates on problem resolution and outstanding issues to other teams and direct inquiries to appropriate resources at BNY Mellon.
• Assist with process improvement by contributing ideas to improve team efficiency and coordinate implementation of resulting process changes.
• Provide guidance to less experienced staff and may serve as the team leader for a team of support staff.
• Be responsible for the quality and completion of own work and help develop and contribute to the achievement of team objectives.
  
  

To be successful in this role, we’re seeking the following:

• High school/secondary school diploma or the equivalent combination of education and experience is required; Bachelor’s degree preferred.
• 3-5 years of total work experience preferred.
• Experience in financial services preferred.
  
  

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

About Us

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

About The Team

Global Operations is a client-service-driven organization whose talented and engaged team is dedicated to providing the most competitive services with the highest standards of ethics, quality and efficiency to our clients worldwide.