Job Summary:

The Product Operations Manager enables consistent, scalable product delivery by designing and improving product management processes, coaching product managers and cross-functional teams, and establishing operating rhythms, standards, and metrics across the product lifecycle. This role partners closely with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes.

Job Duties:

• Defines product strategy, builds, and maintains product roadmaps Establishes and continuously improves the product operating model (intake, discovery, prioritization, planning, delivery, release, and post-launch learning)
• Builds strong relationships with Business Line leaders and executive stakeholders
• Builds and maintains constructive working relationships with project team members, vendors, and other departments
• Oversees all aspects of assigned IT projects, and takes ownership to ensure their success
• Plans and directs the work effort involved with the implementation or upgrade of systems
• Responsible for launching new product features and experiences - investigating to define the problem, draft detailed requirements/user stories, plan development sprints, build and implement user testing plans, and support continuous releases
• Develops scope documents, statements of work, and other documentation supporting the justification for new projects
• Works closely with third-party vendors to ensure that project efforts are controlled and completed on a timely basis
• Leads and directs the work of project teams to ensure project efforts are controlled and completed on a timely basis
• Works with appropriate subject matter experts, establish resource plans, and expected level of effort and duration to complete tasks
• Reviews and understands or prepares, as needed, business requirements and objectives documentation in support of overall business needs
• Coordinates with appropriate resources to ensure that product communications and training materials are made available as appropriate
• Works with operational teams to ensure a smooth transition from implementation to production and ongoing support phases of a products lifecycle
• Works with vendors and stakeholders to understand product subscription, contract terms, and renewal cycles to best manage fiscal budget
• Other duties as required

Supervisory Responsibilities:
• Directly supervises a team of Product Operations Analysts and may include Product Managers based on organizational need, including hiring, onboarding, goal-setting, performance management, and career development
• Provides coaching and functional leadership to direct reports and the broader product community by establishing standards for product practices (intake, prioritization, discovery, roadmap hygiene, release readiness) and reinforcing adoption through training and mentoring
• Allocates team capacity and assigns work across product operations initiatives and embedded support to PMs (e.g., reporting, tooling/workflow administration, portfolio routines), ensuring timely delivery, quality, and consistent stakeholder communication

Qualifications, Knowledge, Skills and Abilities:

Education:
• High school diploma or GED, required
• Bachelor’s degree or equivalent experience, required

Experience:
• Six (6) or more years of experience in product management, product operations, delivery/PMO, or related technology roles, required
• Experience as a Product Manager, IT Project Manager, Business Systems Analyst, Software Systems Analyst, Business Process Analyst, Technology Support Analyst, or Software Developer, required
• Experience using a standard project management methodology, required
• Experience with scrum and other agile development methods, preferred
• Experience leading and directing the work of others in a project-oriented capacity, preferred
• Experience with the concepts of Project Programs and Portfolios, preferred
• Familiar with a web-based applications environment, preferred Experience partnering with senior stakeholders to drive decision-making frameworks and governance, preferred
• Experience working in a professional services firm, preferred

License/Certifications:
• Project Management Professional (PMP) or similar certification, preferred
• PMI Agile Certified Practitioner or similar certification, preferred

Software:
• Experience with project planning applications, preferred
• Experience managing projects in connection with any of the following, preferred: Oracle Cloud, Onestream, Microsoft Dynamics CRM, ServiceNow, Azure Data Factory, Azure DevOps, preferred

Language:
• N/A

Other Knowledge, Skills & Abilities:
• Excellent interpersonal and customer relationship skills
• Ability to manage multiple complex tasks in a fast-paced environment
• Ability to work independently and in a self-directed capacity
• A wide degree of creativity and latitude is expected
• Strong team-building skills
• Demonstrated problem solving skills
• Ability to effectively organize and delegate complex tasks
• Ability to develop project plans and accomplish goals based on experience, educated assumptions and limited information
• Ability to adapt rapidly to new developments
• Familiarity with project ROI techniques (cost/benefit, NPV, IRR, Earned Value metrics)
• Ability to facilitate meetings efficiently and effectively
• Ability to develop project documentation using diagrams and prose
• Ability to develop project plans and related documentation using diagrams and prose based on customer collaboration
• Excellent written and verbal communication skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $120,000 - $160,000
Maryland Range: $120,000 - $160,000
NYC/Long Island/Westchester Range: $120,000 - $160,000

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets