Manager, ISS Operations

Job Summary:

The Manager, ISS Operations provides proactive operational support in alignment with the strategic priorities of the ISS practice. The primary focus of the position is to collaboratively lead and continuously improve internal operational workflows across the practice, while supporting key stakeholders to drive team engagement. This role is critical in enhancing process efficiency and supporting internal initiatives across various systems and other internal platforms, with a focus and ability to execute with accountability.

Job Duties:

• Drives internal initiatives in partnership with internal working groups
• Partners with cross-functional teams to ensure systems and tools are optimized for scalability, usability, and alignment with business goals
• Supports the design, implementation, and continuous improvement of internal operational workflows across Resource Management, CRM, Smartsheet, SharePoint and other platforms, as they arise
• Develops and maintains documentation and training materials for internal processes and systems to ensure consistency and knowledge retention
• Develops and maintains strong relationships with key stakeholders, aligning collaboration and communication to support the strategic vision and priorities of the practice
• Other duties as required

• Effectively communicates with leaders, project teams, and staff to ensure that information is clear, concise and effectively executed
• Participates in internal meetings to stay aligned with strategic priorities and operational needs

• Serves as the liaison across teams to promote communication, collaboration and shared success

Supervisory Responsibilities:

• Trains, develops, and mentors ISS RISE Operations personnel, including workload allocation, performance feedback, and professional development in partnership with RISE leadership
• Leads and coordinates all aspects of onboarding activities to ensure a seamless new hire experience

Fosters a culture of accountability, innovation, and continuous learning within the operations team

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor’s degree, required; focus in Business Administration, preferred

Experience:

• Five (5) or more years in business process, project management, and solution implementation, required
• Industry experience in finance and/or consulting, preferred

License(s)/Certification(s):

• N/A

Software:

• Proficient in Microsoft Office suite, including Word, Excel, PowerPoint and Outlook, required
• Prior experience in CRM, Smartsheet, preferred

Language(s):

• N/A

Other Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills, specifically business and report writing
• Elite level organizational skills and ability to work efficiently and effectively independently and in groups and teams
• People focus with ability to objectively communicate with different personality types
• Proactive mindset and ability to think ahead and identify and anticipate problems before they arise
• Passion for the vision and mission of the consolidated ISS practice

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets