Care Management Discharge Planner Coordinator, Care Coordination, FT, 08:30A-5P
Baptist Health
Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.
Description
Coordinates and manages a wide range of complex and high volume patient referrals to ensure continuity of post Discharge Care, as part of the Care Management Team. This position has a significant impact on patient throughput, length of stay, patient safety and patient satisfaction. Specific duties include, frequent interactions with care managers, patients, payers, and community care providers, data entry and analysis related to insurance coverage and availability of resources, coordination of post discharge services including home health care, durable medical equipment, nursing homes, hospital transfers, transportation and services for the indigent population. Conducts post Discharge Follow-up Calls to assure post discharge services are being rendered and problem solves accordingly by contacting service providers to affect patient safety. Elicits feedback from patient/family regarding the services they received and communicates any reported dissatisfactions immediately to effect service recovery. Estimated pay range for this position is $18.87 - $24.53 / hour depending on experience. Qualifications
Degrees: - High School,Cert,GED,Trn,Exper.
- High School Diploma required.
- Associate Degree preferred.
- Prior experience in a healthcare setting.
- Prior additional education experience in discharge planning, billing utilization review, financial counseling or registration preferred.
- Ability to develop and maintain good working relationships.
- Ability to work in a high volume environment while maintaining high quality standards.
- Strong analytical and problem solving skills required.
- Excellent written legible and verbal English communication skills required.
- Ability to manage workload, set priorities, and operate with minimal direct supervision.
- Ability to handle moderately to highly complex problems or issues in standard and sometimes emergent situations.
- Secretarial experience, excellent communication skills and excellent customer service skills.
- Computer skills with Microsoft Word, minimum typing speed of 30 WPM required.
Job
Non-Clinical and Administrative Customer ServicePrimary Location
Boca RatonOrganization
Boca Raton Regional HospitalSchedule
Full-timeJob Posting
Nov 17, 2025, 12:00:00 AMUnposting Date
OngoingEOE, including disability/vets