Patient Experience Advocate, Patient Experience, FT, 2P-10:30P
Baptist Health
Boca Raton, FL, USA
USD 18.87-24.53 / hour
Posted on Oct 11, 2025
Patient Experience Advocate, Patient Experience, FT, 2P-10:30P-153869
Description
Responsible for building trusting relationships with patient/families. Manages patient/family compliments, complaints & concerns. Is a facilitator between patient/family, administration, staff, and physicians. Responsible for the collaboration with stakeholders across the organization to work towards an appropriate resolution. Servers as a link for process improvement through investigation findings. Provides professional and empathetic advocacy for patients/families. Accountable for accurate/detailed documentation. Investigates, provides feedback to appropriate leadership and ensures complex issues are resolved within established time frames. Responsible for communicating with all parties involved keeping patients/families informed. Projects a positive and helpful demeanor while advocating on behalf of the patient. Responsible for maintaining patient/family confidentiality. Presents and communicates with all levels of the organization. Navigate seamlessly between departments and divisions. Requires a self-directed individual with the ability to exercise independent critical/strategic judgment & thinking, and master problem-solving skills. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal or external customers. Estimated pay range for this position is $18.87 - $24.53 / hour depending on experience. Qualifications
Degrees: - High School,Cert,GED,Trn,Exper.
- Must be self-directed with strong conflict-management and problem-solving skills.
- Requires a critical thinker who is able to work with minimal supervision.
- Professional demeanor, service, goal and detail-oriented, organized and compassionate.
- Excellent interpersonal and communication skills.
- Fully proficient in computer applications used in day-to-day functions.
- Ability to extract data and discover patterns in data sets.
- Preferred: Patient/Guest relations or social work background.
- Bilingual English/Spanish preferred.