The incumbent will help patients understand their financial responsibility by providing access to a variety of financial resources, via telephone, in-person, or bedside. Evaluates the financial situation of uninsured or underinsured cases and determines eligibility for financial assistance or payment options. Negotiates/collects deposits from insured patients (copayments, deductibles, and co-insurance), securing maximum patient reimbursement, and updating accounts accordingly. This incumbent will be responsible for meeting individual/departmental collection goals. Acts as a liaison between patients, their insurance company, and departments rendering service to maximize communication and productivity. Estimated pay range for this position is $19.73 - $27.22 / hour depending on experience.

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications:

• A minimum of 3 years collection experience.
• For external staff: Associates Degree preferred with 3 years collection experience, or 4 years experience in lieu of degree.
• Complete and successfully pass the Patient Access training course.
• Ability to multitask and work under pressure while still meeting stringent deadlines and maintaining focus on department goals.
• Math and analytical skills.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills (verbal and written).
• Desired: Associates Degree.
• CHAA Certification.
• Knowledge and understanding of medical and insurance terminology, insurance contracts, authorizations/pre-certifications, ICD-10, and CPT codes.
• Knowledge of components of the UB-04 form.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA.
• and Medicare coverage structure, including medical necessity compliance guidelines.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Bilingual English, Spanish/Creole.

Minimum Required Experience: 3 Years

EOE, including disability/vets