Position Overview

The Chief Engineer is responsible for all administrative, financial, and operational aspects of the resort as they relate to the Engineering Department. This role ensures the safe, efficient, and profitable operation of the property while maintaining the highest standards of facility management, life safety, and guest satisfaction at Amrit Ocean Resort.

Key Responsibilities

· Supervise, train, and develop all Engineering team members with a focus on customer service, empowerment, standard operating procedures, and loss prevention.

· Create, approve, and post Engineering staff schedules in alignment with operational needs.

· Prepare, manage, and adhere to the annual departmental budget.

· Develop financial forecasts and actively participate in monthly profit and loss review meetings.

· Develop and implement strategies to maintain the resort’s buildings, equipment, grounds, and assets in excellent condition.

· Ensure full compliance with all local, state, and federal regulations and codes.

· Create and oversee a comprehensive preventive maintenance program for all resort equipment and systems.

· Ensure all emergency and life safety systems are properly inspected, tested, and certified.

· Ensure guest room and facility maintenance requests are addressed promptly and courteously.

· Respond immediately to alarms to determine location, cause, and emergency status; communicate findings and take appropriate action.

· Assist with capital projects, renovations, and special initiatives as needed.

· Actively support energy conservation and sustainability initiatives.

· Review guest feedback and comment cards to identify and correct issues in a timely manner.

· Ensure compliance with the Americans with Disabilities Act (ADA).

· Administer and manage all vendor contracts related to the Engineering Department.

· Lead and participate in the resort’s Safety Committee and safety-related initiatives.

Qualifications & Skills

· Maintain a warm, professional, and friendly demeanor at all times.

· Communicate effectively—both verbally and in writing—with guests and all levels of employees in a courteous and service-oriented manner.

· Demonstrate strong listening skills and the ability to clarify and resolve concerns raised by guests or team members.

· Ability to multitask and prioritize departmental responsibilities to meet deadlines.

· Approach all interactions with guests and employees in a service-focused, attentive, and respectful manner.

· Attend all required meetings and training sessions.

· Participate in Manager-on-Duty (MOD) coverage as required.

· Maintain regular and reliable attendance in accordance with resort scheduling needs.

· Uphold high standards of personal appearance and grooming, including wearing a name badge.

· Comply with all resort policies and procedures to promote safe and efficient operations.

· Maximize productivity by identifying problem areas and assisting in implementing effective solutions.

· Proactively anticipate, prevent, identify, and resolve operational issues.

· Analyze and evaluate complex information and data from multiple sources to meet operational objectives.

· Maintain strict confidentiality of sensitive information.

· Perform other duties as assigned by resort management

Education & Experience

· Minimum of 5 years of progressive facilities management experience in a hotel, resort, or related field; or

· A 4-year college degree with at least 1 year of related management experience; or

· A 2-year college degree with 3 or more years of related management experience.

· High school diploma or equivalent required.

· Stationary Engineer’s license if required by local code.

· Strong working knowledge of HVAC, electrical, plumbing, boiler operations, and general maintenance systems.

Physical Requirements

· Long hours may be required.

· Heavy work: exerting up to 100 pounds of force occasionally, 50 pounds frequently, and/or up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

· Occasional travel related to resort business may be required.