Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Cloud Logistics (ACL) is looking for an experienced Program Manager to own and drive complex operational programs across our transportation, warehousing, and customs brokerage functions. In this role, you will take ownership of our hardest cross-functional problems: the ones that span multiple modes, geographies, and partner ecosystems, resist simple fixes, and require someone who can diagnose root causes, build solutions from scratch, and drive execution with minimal direction.

This is a high-visibility role that demands equal parts strategic thinking and hands-on problem solving. You will operate across the full breadth of ACL's logistics network, identifying systemic failures, standing up new operational frameworks, and driving accountability across internal teams and external partners (carriers, freight forwarders, warehouse operators, customs brokers). You will define what good looks like, build the mechanisms to sustain it, and report progress to senior leadership with clarity and precision.

The ideal candidate has deep experience in physical logistics (transportation, warehousing, or trade compliance), a track record of solving highly ambiguous, multi-variable problems, and the ability to operate independently in a fast-moving environment where the playbook doesn't exist yet. You are comfortable inheriting broken processes, diagnosing why they're broken, and building durable fixes that scale. You bring structure to chaos and thrive when the path forward isn't obvious.

Key job responsibilities
Own the strategy and execution for onboarding new programs into the ACL network — from intake through go-live — ensuring all stakeholders (suppliers, logistics partners, internal teams) are enabled for success.

Establish and own onboarding reporting cadences (WBR/MBR/QBR), providing executive-level visibility on supplier readiness, pipeline health, enablement metrics, and program performance.

Define and continuously improve the end-to-end onboarding process — including intake frameworks, milestone tracking, SLA definition, and stakeholder communication standards.

Serve as the primary point of contact for new program requests, working cross-functionally with procurement, global supply management, warehousing operations, and systems teams to assess scope, resource requirements, and timelines.

Lead cross-functional coordination across internal teams and external partners (carriers, LSPs, suppliers) to resolve onboarding blockers, drive accountability, and ensure commitments are met.

Build scalable playbooks and documentation that enable the team to onboard suppliers and programs at increasing volume without proportional headcount growth.

Partner with systems and technology teams to identify automation opportunities that reduce manual effort in supplier enablement, agreement tracking, and status reporting.

Work in a team of onboarding specialists, establishing clear operating models including escalation frameworks and coverage rotations.
Identify and drive strategic improvements to the onboarding lifecycle — feeding lessons learned from current programs into process refinements for future waves.

A day in the life
Assess onboarding pipeline health and identify bottlenecks — triaging stuck suppliers, escalating blockers with external partners, and re-prioritizing work based on business urgency and program launch timelines.

Coordinate across procurement, operations, warehousing, and systems teams to unblock supplier enablement — whether that's chasing a legal agreement, pushing a systems configuration, or aligning on a go-live date.

Develop and refine onboarding playbooks that standardize how we take a supplier from "new request" to "first shipment" — identifying gaps in the process and proposing scalable solutions to senior leadership.

Pull data from internal systems (booking portal, vendor service, shipment databases) to build a consolidated view of supplier readiness and report progress to leadership in WBR/MBR formats.

Lead stakeholder meetings with logistics service providers, suppliers, and internal teams — setting expectations, tracking commitments, and driving accountability for onboarding milestones.

Identify patterns in onboarding cycle times, failure points, and supplier compliance data to propose process improvements that reduce time-to-enable and improve supplier experience.

Partner with technology teams to translate manual processes into automated workflows — finding opportunities to eliminate repetitive coordination and create self-service capabilities for internal customers.

About the team
This is an exciting opportunity to join a growing, high-impact team. AWS Cloud Logistics manages a continuously evolving portfolio of shipments and warehousing operations through a worldwide supply chain. We deliver the right product at the right time, cost, and place — ensuring our AWS supply chain is reliable, scalable, and cost-optimized. The onboarding function is critical to how we grow: every new supplier, warehouse, and program depends on our team to enable them for success.