Hotel Front Desk Agent

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Team Member Requirements:

• Willingness to accept the most effective role.
• Function as a representative of the Korman culture and standards to all Team Members and our residents.
• Maintains regular attendance in compliance with the Korman standards.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/guest privacy and confidentiality by protecting all personal information.
• Familiar with emergency and safety procedures for your role.
• Adheres to AKA Image Requirements policy.

Responsibilities:

• Work independently and within a team on special, nonrecurring, and ongoing projects.
• Responsible for maintaining confidentiality regarding all matters.
• Overall responsibility for managing the lobby/lounge operations of the property
• Manage the day-to-day lobby lounge activities
• Responsible for creating innovative programs and promotions to market special events, entertainment, afternoon tea, etc.
• Ability to work in a fast paced environment
• Greets the VIP guests and performs special services for VIP Guest’s.
• Checks cleanliness of lobby and public areas
• Co-ordinates with all departments concerned in order to maintain Lobby functions properly.
• Handles guest complaints and other related problems
• Motivates and maintains good Team Member relations.

• Creates positive, memorable, and efficient guest interactions within the hotel lobby and front desk.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Facilitates lobby safety, cleanliness, and security.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis.
• Assist guests and visitors entering or exiting the parking garage.

Desired Skills:

• Strong guest/resident service, problem solving and decision making skills.
• Must be an energetic, self-starter and self-motivating.
• Must have a “can do” positive attitude.
• Superior organizational skills.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Strong time management, organizational skills with an emphasis on attention to detail.
• Must be pro-active and have the ability to anticipate future needs.
• Must be able to interact with a diversified group of people both internally and externally.

Required Qualifications:

• High school diploma/equivalent is required
• Associates/Bachelor’s degree preferred
• Must be extremely flexible and adaptable to daily frequent changes in a fast pace environment.

• Must have proficient knowledge of a variety of computer software applications (MSWord, Excel, Access, Adobe, PowerPoint)
• Skills Needed: Motivational, verbal communication, written communication

Physical Requirements:

• Must be able to lift up to 50 lbs.
• Sits, stands, bends, stretches, lifts items and moves frequently during working hours.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person