Summary:

The Senior Manager of Program Management is responsible for leading a team of Program and Project Managers while overseeing a portfolio of strategic initiatives that deliver business value, operational excellence, and technology transformation. This leader drives cross-functional execution across Product, Engineering, Operations, Customer Experience, and Corporate Functions to ensure successful delivery of complex programs aligned to organizational priorities. The role requires a highly strategic yet hands-on leader who can establish governance, manage dependencies, remove obstacles, drive accountability, and provide executive visibility into program performance. The Senior Manager serves as a trusted partner to senior leadership, translating business objectives into executable plans while developing a high-performing program management organization.

Duties and Responsibilities:

Strategic Portfolio Leadership

• Own and manage a portfolio of strategic business and technology programs.

• Partner with executive leadership to translate organizational goals into program roadmaps and execution plans.

• Establish portfolio governance practices, prioritization frameworks, and investment recommendations.

• Ensure alignment between program objectives, business outcomes, and company strategy.

• Lead annual and quarterly planning processes for assigned portfolios.

Program Execution

• Drive successful delivery of large-scale, cross-functional initiatives from concept through implementation.

• Manage scope, schedule, budget, dependencies, risks, and resource allocation across multiple programs.

• Define success metrics and monitor progress against business and operational objectives.

• Identify execution risks early and drive mitigation and resolution plans.

• Ensure programs are delivered on time, within budget, and achieve intended outcomes.

Leadership & People Management

• Lead, coach, and develop a team of Program Managers and Project Managers

• Establish clear performance expectations and accountability measures.

• Create career development plans and succession strategies for team members.

• Foster a culture of collaboration, ownership, transparency, and continuous improvement.

Governance & Executive Communications

• Design and operate executive-level governance forums, steering committees, and operating reviews.

• Develop executive dashboards, status reporting, and business reviews.

• Provide regular communications to leadership regarding program health, risks, dependencies, and achievements.

• Ensure decisions, commitments, and action items are documented and tracked to completion.

Cross-Functional Leadership

• Partner closely with Product Management, Engineering, Operations, Security, Compliance, Finance, and Vendor Management teams.

• Facilitate alignment across diverse stakeholders with competing priorities.

• Resolve organizational barriers and drive consensus among leadership teams.

• Influence without authority across multiple functions and business units.

Operational Excellence

• Establish and continuously improve Program Management Office (PMO) practices, standards, and methodologies.

• Implement best practices for planning, risk management, resource management, and delivery governance.

• Introduce data-driven decision making and process improvement initiatives.

• Leverage Microsoft 365, Planner, Power BI, Copilot, and project management tools to improve visibility, efficiency, and execution.

Skills and Competencies:

• Expert knowledge of program and portfolio management practices.

• Strong business acumen and strategic thinking capabilities.

• Exceptional executive communication and presentation skills.

• Advanced risk, dependency, and financial management skills.

• Ability to influence senior leaders and drive organizational alignment.

• Strong analytical and problem-solving capabilities.

• Experience leading change management and organizational transformation.

• Proficiency with Microsoft Project, Planner, Azure DevOps, Jira, Power BI, and Microsoft 365 platforms.

• Drives Results

• Strategic Mindset

• Organizational Agility

• Customer Focus

• Builds Effective Teams

• Develops Talent

• Influences Across Boundaries

• Decision Quality

• Manages Complexity

• Communicates Effectively

• Accountability

• Continuous Improvement

Minimum Qualifications:

Education

• Bachelor’s degree in Business, Engineering, Computer Science, Information Technology, or related field.

Experience

• 10+ years of program and project management experience.

• 5+ years of people leadership experience managing managers and/or senior program managers.

• Experience leading large-scale technology, product, operational, or transformation programs.

• Proven experience managing multimillion-dollar initiatives and complex stakeholder environments.

• Experience presenting to executive leadership and steering committees.

Preferred Qualifications:

• Master’s degree preferred.

Required Licensing or Certifications:

Preferred Certifications

• PMP (Project Management Professional)

• PgMP (Program Management Professional)

• Lean Six Sigma Certification