Summary:
We are looking for a servant-leader Scrum Lead to support an Agile Team operating within our Salesforce - Scaled Agile Release Train (ART) using the SAFe framework. This role is ideal for someone who thrives in a fast-paced enterprise environment, drives predictable delivery, protects team commitments, and is passionate about relentless improvement.

Duties and Responsibilities: Lead & Protect the Team

• Serve as the Scrum Lead and servant leader for a Salesforce Agile Team within the ART.
• Protect the team from external disruptions and prevent unplanned work assignments.
• Hold the team accountable to sprint commitments and delivery timelines.
• Drive completion of work items by expected close dates.

Facilitate & Enable Agile Excellence

• Facilitate all team ceremonies including Iteration Planning, Backlog Refinement, Daily Stand-ups, Iteration Reviews/Demos, and Retrospectives.
• Support Product Owner in Sprint Planning, Demo readiness, and story refinement.
• Govern Definition of Ready (DoR) and Definition of Done (DoD).
• Enforce Scrum XP practices and 'ADT - Way' delivery patterns.
• Attend and contribute to Scrum of Scrums, PI Planning, Inspect & Adapt (I&A), and ART Reviews.
• Facilitate Monthly Release night bridge calls for the Scrum team based on monthly release deliverables and scope.

Drive Predictability & Transparency

• Monitor progress against Iteration Goals and PI Objectives.
• Track ART Predictability Measures, Team Velocity, Capacity & WIP, Cost of Delay, PI Readiness, and Expected Value vs. Delivered Value.
• Maintain Jira dashboards and ensure backlog and story hygiene.
• Track and escalate impediments proactively.
• Manage cross-team dependencies, risks, and opportunities.
• Escalate non-production environment issues to DevOps/Configuration Management.

Build Culture & Continuous Improvement

• Mediate between Product Owner and Delivery Team.
• Foster collaboration, team identity, and high engagement.
• Drive relentless improvement through retrospectives and data-driven insights.
• Communicate transparently with the RTE and leadership.

What You Bring:

• 5+ years in Agile delivery environments.
• 2+ years as Scrum Master or Scrum Lead in a scaled Agile environment.
• Strong experience working within an Agile Release Train (ART).
• Deep understanding of Agile values, principles, and SAFe.
• Experience facilitating PI Planning and Scrum of Scrums.
• Strong conflict resolution, facilitation, and stakeholder management skills.
• Proficiency with Jira metrics, dashboards, velocity tracking, and burndown analysis.
• Ability to say 'No' using data to justify decisions.

Preferred Qualifications:

• SAFe Scrum Master (SSM) or Advanced Scrum Master certification.
• SPC Certified (Nice to have).
• Experience in enterprise Agile transformations.
• Exposure to DevOps coordination and environment management.
• Experience with Salesforce platforms CPQ,SFSC ( A huge plus).

Success in This Role:

• Consistent achievement of PI Objectives.
• Improved ART predictability.
• Healthy velocity trends and reduced sprint spillover.
• Strong team engagement and collaboration.
• Clear visibility into value delivery.