Summary:

Responsible for managing IT personnel including end user and third party provider activities pertaining to the maintenance, design, development, testing, documentation, and implementation of Life Safety applications, products, and services.

Duties and Responsibilities:

• Responsible for overall management of team and assignment of projects and tasks.
• Responsible for planning and implementation of Mastermind Monitoring upgrades and maintenance releases.
• Manages the financial, time, and resource aspects of project against a set budget and project plan.
• Resolves project related issues and operational issues impacting IT or business.
• Define service levels, service agreements, and manage IT operations.
• Review and evaluate work and prepare performance reports.
• Assist and prepare the budget, forecast, and capital equipment reports.
• Coordinate system analysis and applications development activities through direct and indirect staff.
• Assist and recommend process and quality improvement activities for the organization.
• Performs as an internal consultant, advocate, mentor, and change agent.
• Provide vision and strategy for improvements.
• Lead and direct cross-functional teams in the areas of scheduling, implementation, technology direction, future planning, and standard development practices.
• Deliver schedule milestones on-time to ensure project/program objectives are met.
• Responsible for personnel decisions including performance review and hire/fire activities.
• Mentor employees on career development and performance improvement
• Performs other duties as assigned.

Requirements:

Education: Four (4) year degree or equivalent experience.

Experience: 8 - 10 years.

Skills:

• Advanced knowledge of major package applications software, particularly Mastermind.
• Advanced written and verbal communication skills including ability to develop presentations and present to management.
• Advanced background and understanding of business principles, practices and procedures.
• Advanced problem solving and negotiation skills.
• Proven project management skills and experience.
• Functional understanding of general financial principles. Leverages business and technical expertise across disciplines, demonstrating a high level of industry knowledge.
• Contributes to the strategic direction of the client group(s). May provide guidance to senior management.
• Programming knowledge of Visual Studio IDE languages, particularly Visual Basic.
• Expansive knowledge of Microsoft SQL Services language and development.

Competencies:

Customer Focus

Drive for Results

Ethics & Values

Peer Relationships

Conflict Management

TQM/Re-Engineering

Managing Vision & Purpose

Building Effective Teams

Motivating Others

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Responsible for managing IT personnel including end user and third party provider activities pertaining to the maintenance, design, development, testing, documentation, and implementation of Life Safety applications, products, and services.